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What does “factory refurbished” mean?

In general, refurbished products are products that wouldn’t otherwise be sold as new, for a variety of reasons. They may be corporate lease returns, have been used in field tests, used in sales displays at trade shows, or returned by a customer. As a result, refurbished products may come with minor blemishes. All refurbished products have been cleaned, quality checked and tested. Refurbished products are certified at our vendors facility which is an authorized Microsoft Service Provider as fully operational. You will find that each item listed on our site includes the warranty we offer for that particular item. In the unlikely event an item does not have a warranty period listed on the product page, it will have a 90-day parts and labor warranty.

Return Policy

You may return new, unopened items within 30 days of delivery for a full refund, or for credit towards another item. Simply send us an e-mail at, and include the following information in your e-mail:

1) Your name and address
2) Your order number
3) Your original payment method
4) Your reason for the return

We will then provide you with an RMA number, which you will need in order to return your item. Please note: Items returned without an RMA number will not be accepted, so it’s important that you include the RMA number on your returned shipment.

All items must be returned in their original product packaging. Items that have been opened will be subject to a 30% restocking fee. And, since we inspect and test each item before we ship, we may issue only a partial refund for items that are returned with obvious signs of use or damage.

Damaged / Non-Working Items

In the unlikely event that you receive an item that has been damaged in shipping or is non-operational for some reason, simply follow the procedure above, and we will, at our discretion, either repair or replace the item. While you will be responsible for shipping the item back to us, we will cover the cost of return shipping to you.

IMPORTANT: When returning an item, please insure it! If it becomes damaged in shipping and hasn’t been insured, you will be responsible for the cost of repairing or replacing the item.

Definition Of A Refurbished Product

A refurbished product is one that is returned by a customer, for whatever reason, and then restored to original working condition after undergoing an intensive inspection process by qualified technicians. The refurbished product is then offered at a substantially discounted price.

In computer technology and electronics in general, refurbished refers to equipment that has been restored to like-new working condition and/or appearance or computer devices that have been sent back to the factory to fix a flaw. The term typically refers to the hardware products that have been either replaced with similar components or updated with newer technology than the device originally came with. These are typically referred to as "Refurbs".

Companies that lease computers will often refurbish the computers after they are turned in and resell the refurbished units. These are typically identified as, "Off Lease" (not "Refurbs"), and are offered at prices lower than those of new computers and/or regular refurbished units.

Buying Refurbished Products

We are always looking for great bargains, no matter what the product category. It is very hard to resist those Special Clearance sales. However, another way to save money throughout the year is to buy refurbished products. Refurbished products in many cases can be a better product purchase than a "new" unit, since it goes through much more extensive testing, and the issues were known and resolved.

What Qualifies As Refurbished?

When we think of a refurbished item, we think of something that has been opened up, torn apart, and rebuilt, like a rebuilt auto part, for instance. But, in the electronics world, it is not so obvious as to what the term "refurbished" actually means for the consumer.

An electronic or computer product can be classified as refurbished if it meets ANY of the following criteria:

A Customer Return - Most major retailers have a 30-day return policy for their products and many consumers, for whatever reason, return products within that time period. Most of the time if there is nothing wrong with the product, a retailer will just reduce the price and resell it as an open box special - still having the new product warranty. However, if there is some sort of defect present in the product, many retailers return the product to the manufacturer were it is inspected and corrected, and then specially repackaged for sale as a refurbished item. These will typically be sold through outlets or through the largest of the manufacturer's resellers
Last Updated: 25 Dec 2012 10:23:41 PST home  |  about  |  terms  |  contact
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